Ticketmaster the gift card programme for recycling mobile phones and iPods.

Please read these terms and conditions carefully before sending us your phone(s).

You should print and keep a copy of these terms and conditions for future reference.

In confirming your order you will need to tick the box indicating that you accept these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to place an order via our site.

We recommend you take note of your IMEI number in case there is a problem with your order. Your IMEI number can be found at the back of your phone under the battery or by typing in *#06#

Your mobile phone

Each mobile phone and iPod sold by you should match the make and model stated when registering your order and meet the following conditions:

1. The phone or iPod must turn on and off
2. The phone or iPod must be fully functional
3. The screen must be working and intact
4. The battery must be included
5. The phone or iPod must not be crushed, liquid-damaged, stolen/broken a counterfeit or fake.
6. The phone or iPod must be original and meet the manufacturer’s original specifications.

A counterfeit or fake device is defined as any device found not to be original or of original specification, altered or modified from the original manufacturer’s specifications and design.

Any stolen, blocked, counterfeit or fake mobile phones returned will be held by Ticketmastermobile.co.uk and reported to the police. No payment will be made and the phone(s) will not be returned.

Damaged phones (revised price)

If a phone fails to meet the above terms and conditions ticketmastermobile.co.uk will propose a revised value in Ticketmaster Gift Card. The phone will be categorised into one of the following levels:

No phone is ever the same so grading does vary from model to model and depending on the damage and condition but to give you an idea of how any damage can affect our valuation have a look at our table.

Please be aware these are just outline and damage is judged on a phone by phone basis so these reductions may vary depending on how your item can be reused, resold or recycled

Reduction	Type of Damage
-5%	Signs of general wear and tear
-10%	Received without charge in battery, Missing battery, item received with PIN lock / password, Minor cosmetic damage
-25%	Cracked Plastic Screen including front and back covers
-75%	Not functional (not powering on when charged), Heavy cosmetic damage. Bad cracks, Any LCD damage, Glass smashed screen.
-100%	Water damaged, blocked, stolen or fake items.

For certain models like iPhones and other smartphones we test more functions – like software, connectivity and full functionality so you may find that for these devices our grading will sometimes mean we are unable to offer any payment for it. In these instances you can claim your phone back within 3 days, there will be an admin charge of £14.95 for the return of your item(s), speak to customer service for details.

Our admin charge simply covers the costs we occur when we receive, process, test, retest and return your item. We do not make any profit when we return items.

Phones valued £10 or under

If your item is valued £10 or under our grading revision table will not apply, we will only be able to pay 100% of the item or zero amount, this is due to the processing needs required to resell your item or recycle it responsibly.

Grading iPods

1. It must turn on and off.
2. The device must be fully functional and complete.
3. The screen must be working and intact.
4. The battery, charger, any earphones must be included and fully charged.
5. The device must not be crushed or liquid-damaged.
6. The device must be original and meet the manufacturer’s original specifications.

Grading for iPods is more specific and items should be in good condition to receive a payment.  In some instances depending on item type we won’t offer a reduction we will simply be unable to make a payment for it.

Other damage – for ad hoc damage and anything which affects our ability to refurbish or recycle your order there will be a reduction in price to reflect this damage.  In these cases Money4URMobile will have the final decision on all device values.

By submitting an order through our site you warrant that the device(s) comply with these terms.

Pins / Passwords

If you have a PIN or Password on any of your items you should remove this before sending.  If we receive your device and cant test it due to a password we will attempt to call and email for the PIN/Password.  If we don’t get a reply in 24 hours we will need to process with a reduction as we aren’t able to test these items.

3 day Phone Back Promise

If your item is valued over £30 and it fails testing (100% reduction) we will contact you giving you 3 days to arrange for the return of your item. There will be an admin charge of £14.95 taken to secure the return of your item(s) please contact customer service for information on this charge.

Our admin charge simply covers the costs we occur when we receive, process, test, retest and return your item. We do not make any profit when we return items.

After 3 days if we haven’t heard from you we will send your item to be recycled responsibly.

Any stolen, blocked, counterfeit or fake devices returned will be held by and reported to the police. No payment will be made and the device(s) will not be returned.

Any devices that are sent to and do not have a cash back value will be recycled in the greenest possible way.

By submitting an order through our site you warrant that the phone(s) or iPod(s) comply with these terms.

Any counterfeit or fake mobile phones returned will be held by Ticketmastermobile.co.uk and reported to the police.  No payment will be made and the phone(s) will not be returned.

Any mobile phones that are sent to ticketmastermobile.co.uk and do not have a value will be recycled in the most environmentally friendly way.

Pricing

Values offered on our website are subject to change at any time without notice.

When your order has been placed, the prices quoted are guaranteed for 14 days. (This is the date on which we send you a confirmation letter and Freepost envelope or from the date that you print a freepost label) If your phones are received after 14 days from the 'issue letter date' the up-dated, current prices will apply.

If the mobile(s) or iPod(s) received differs to the handset(s) registered on-line, the order will be processed based on the handset(s) received, not the handset(s) registered.

Ticketmaster will have the final decision on all mobile phone and iPod values.

Payments

When we receive your order, we will check that it is complete and that it meets our terms and conditions. Providing it does, we will action payment within 7 working days.

Please Note:Payment via gift card can only be made to the name, address and details provided upon registration.

If your gift card is faulty inform us immediately and send the faulty card to the following address:

Ticketmaster
Finance Department
31-37 Etna Road
Falkirk
Stirlingshire
FK2 9EG

If the damaged gift card is not received by us, a cancellation fee will apply and will be deducted from the re-issued gift card value.

If you have lost your gift card, this is not reimbursable.

Postage

Please use the Ticketmaster Freepost envelope or label provided. Unfortunately, other than when we arrange a courier collection (see below), we do not accept responsibility for non-delivery of phones or damage in transit. We therefore recommend that you send any high value units via registered post to ensure successful delivery. Mobile phones that are sent to ticketmastermobile.co.uk unfortunately cannot be returned.

Registered deliveries should be sent to us at:

Ticketmaster
31-37 Etna Road
Falkirk
Stirlingshire
FK2 9EG

Please ensure that you are happy to send the phone to us and that it is within your rights to do so. Unfortunately ticketmastermobile.co.uk cannot return handsets or iPods under any circumstance.

Consumers

By placing an order through our site, you warrant that:

1. You are resident in Great Britain or Northern Ireland; and
2. You are accessing our site from that country
3. You are legally capable of entering into a binding contract; and
4. You are at least 18 years old; or
5. If you are under 18 years of age, that you have obtained your parent’s or guardian’s consent to sell your phone to us for the sum indicated via our website.

You and your parents or guardians release us of any liabilities or claims that may arise if you send the phone to us in breach of this warranty.

If you deal as a consumer any provision of this contract which is of no effect to a consumer shall not apply. Your statutory rights are not affected by this contract.

For the purposes of these terms and conditions, "consumer" means an individual who neither makes this contract in the course of a business, nor holds himself out as doing so, as defined by the Unfair Contract Terms Act 1977.

Please note:

1. You are responsible for cancelling any airtime contract linked to each handset. We are not responsible for any call costs arising before, or after, receipt of your handset, or arising from any other circumstances whatsoever.
2. Please remove SIM cards before sending us your mobile. Any SIM cards received by us will be destroyed, and so obviously cannot be returned. (We will dispose of them appropriately.) We accept no liability in the event that any phone that has been sent with its SIM card is lost and charges are then incurred. You shall continue to be responsible for such charges.
3. Please ensure all personal data is removed from handsets before sending them to Ticketmastermobile.co.uk. This includes but is not limited to all personal details, SMS, photos, videos, games, songs or other data. Ticketmastermobile.co.uk will not accept responsibility for the security, protection, confidentiality or use of such data. By sending your mobile phone to us you agree to release us from all and any losses, claims or damages with respect to the data enclosed or stored therein or on any media used in conjunction with the mobile phone.

How The Contract Is Formed Between You And Us

Our site is only intended for use by people registered with us and resident in Great Britain and Northern Ireland. At our complete discretion we may accept or reject orders from people outside of these territories.

Your contract with us will be formed when we receive your order. It will incorporate these terms and conditions.

You must own all rights, title and interests in any phone(s) that you send to us.

Ownership of the phone(s) will only pass to us when we receive the phones, in accordance with these terms and conditions, and we have dispatched payment to you, when, hence, a contract will be formed.

The contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

You may cancel the contract with us at any time up to the time when you send us the phone ("cooling- off period"), providing:

1. the contract was negotiated and concluded exclusively by means of distance communication (including, but not limited to, telephone, letter, fax or email); and
2. you are a natural person acting outside the purposes of any business.

When cancelling during the cooling-off period, you need not give us any reason for cancelling the contract, nor will you have to pay any administration charges.

To cancel the contract you must notify us in writing.

This contract cannot be cancelled once our payment has been issued to you.

Events Outside Of Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.

Promotional Codes

1. Offer only open to Ticketmaster employees.


2. This promotion is open to UK only and valid for those mobile phones registered and returned between the 23rd July and ends the 31st August 2009.


3. The £5 offer is available on a per order basis and not per mobile.


4. The offer is only available if your mobile is in full working order, your order contains a mobile that is listed and has a value of £6 or greater on ticketmastermobile.co.uk


5. The offer is open to a maximum of 3 orders per customer/household


6. When your order has been placed, the prices quoted are guaranteed for 14 days. If your phone(s) are received after 14 days from registration you will receive the current online price.


7. All customers using a promo code must return their goods within 30 days of the offer end date. Goods received after this will be processed and no bonus amount will be added.


8. Freepost envelopes returned must have their tear-off form completed to be eligible. Photocopies, incomplete and illegible entries will not be accepted. No responsibility will be accepted for entries lost, damaged or delayed in the post. Proof of posting will not be accpeted as proof of delivery.

Entrants agree to be bound by the terms & conditions listed and by any other requirements set out in the terms and conditions on ticketmastermobile.co.uk. All instructions form part of the rules.

PROMOTER: Redeem, 31-37 Etna Road , Falkirk , FK2 9EG. Telephone: 01324 678900.

We are a company that you can trust. Our accreditations allow you peace of mind that you are dealing with a company that does the right thing:
Eco-Management Audit Scheme | ISO 9001: 2000 | ISO 14001: 2004 | Positive about Disabled

 

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